Are you energetic and hardworking with slight neat-freak tendencies?! Then working as part of our friendly team could be right up your street!
Haka Lodge Auckland is one of the newest, coolest hostels in the Big Smoke, located along the culturally diverse K’Rd, a funky spot known for its cool cafes and boutique shops, and in walking distance to everything! We have 88 beds, a mixture of dorms and private rooms, and large communal areas for guests and staff, including an awesome TV room! We have a team of 12 people, including Manager, Assistant Manager and onsite cleaning and reception staff.
The position is a minimum of 33 hours per week + on-call hours. As Live-In Night Manager, you will oversee all front desk operations – answering guest queries, managing emails, making bookings, checking guests in and out of the hostel, accurate money handling and credit card transactions, and providing assistance to late arrivals at the Lodge. There will also be expectations to take on extra duties and we are always on the lookout for team members who have experience in the more niche areas of our business – finance, social media and administration, to name a few. While working, you are the face of Haka Lodge, so we’re looking for someone with a passion for our company, for our country and for great customer service! Accommodation is in our shared staff dorm and will be deducted from your pay.
What we need from you:
• You must have a valid working visa for New Zealand
• Experience working in a busy hotel or hostel front office
• Computer literate and sound knowledge of Microsoft Office
• Cash handling skills
• Excellent communication skills, both written and verbal
• Great customer service skills
• Housekeeping experience with an excellent eye for detail
• Great attitude towards other team members and the work place
• Ability to work by yourself confidently
Our Company Culture and Benefits:
Haka Lodges are an award-winning network of 5 Up-Market backpacker hostels in Paihia, Auckland, Taupo, Queenstown and Christchurch. We pride ourselves on being team-focused – we believe our success is in large part down to our world-class staff and the genuine connections they create with our guests. We offer all of our staff complementary nights at our other hostel locations, as well as opportunities to location swap like-for-like roles. Permanent staff are able to access a personal development and training fund after the first year with the company. And we know the importance of community – all our Lodges have weekly team meetings, which include cake, of course!
We have very high standards so please only apply for this role if you have exceptional customer service skills and an ability to adapt and think on your feet as required by business needs.
How to apply:
Position is available immediately. Please send your CV/Resume and a cover letter to Lance at Lance@hakalodge.com
Click here for more information on our Māori Tour Manager Scholarships.