Frequently Asked Questions


Normally check-in opens at 2pm and check-out is by 10am. However, we are flexible to your needs so please feel free to ask us if a different time is available. We will do everything we can to accommodate you. Luggage storage is available from arrival regardless of check-in time. You are able to check in at anytime during the night if your plane arrives late.

You are able to check in at any time to Haka Lodge – but you do need to let us know in advance when you will arrive so we can make arrangements for you. If you will be ariving in the early morning you would need to book the night before in order to have your bed or room available for when you arrive. Otherwise normal check-in time is 2pm. Luggage storage is available 24/7.

Absolutely! Our Queenstown, Paihia, Auckland and Taupo lodges feature bunks that have been uniquely customised to include lockable storage space at the bottom. This space is big enough for a large rucksack. Our Christchurch hostel has lockable lockers next to the beds. Please remember to bring your own lock as this is not provided. These will hold up to laptop-sized valuables.

You are welcome to purchase and bring your own alcohol to the lodge. Drinking is allowed in the common areas of the hostel until 10:30pm but we ask that you please don’t drink in the bedrooms. We are fun, relaxed and laid-back but we aren’t a party hostel, so please be considerate of other guests! Staff at each of our Haka Lodges reserves the right to ask overly intoxicated guests to leave the premises if they are causing a disturbance.

Inside the lodge is strictly non-smoking. If the fire alarms are set off there is a large fine and if found responsible you will be charged. You are able to smoke outside, but we ask you to do so away from the building in consideration for others. We also do not allow vaping inside our hostels, though you are free to do this in the outdoor areas if you wish.

When you book over the phone, we will need a credit card to secure your booking. The reason we need this is for security reasons. As an example, if the fire alarm is set off, we are charged a large fine – $1,500 – and if the alarm was set off by you, you will be charged (so please be careful when cooking)! We will also charge you for the first nights stay if you fail to honour your booking.

At certain times of the year we offer long-term accommodation if it is available at a reduced price. The minimal period for long-term prices is 1 week or longer. Please get in touch with us to see what we can do for you.

GENERAL

  1. We require full payment upon check in. Credit card details are required to confirm a booking.
  2. All prices quoted are per person, per night, unless otherwise stated.
  3. Double and twin rooms sleep two people, but may be booked for one person only. In this circumstance the room rate will apply.
  4. Prices are quoted in New Zealand dollars, are subject to change without notice, and all persons are obliged to pay the overnight price current at the time of reservation.
  5. Haka Lodge, its employees and contractors accept no responsibility for personal accidents, injury suffered or loss or damage to personal property while on hostel property. Travel Insurance is recommended.
  6. The minimum age of guests is 18 years old but the Hostel Managers may accept bookings for under 18’s at their discretion.
  7. Haka Lodge, Haka Lodge Managers and staff retain the right to refuse accommodation at any time.
  8. Should your plans change, please contact the hostel directly as soon as possible.
  9. Whilst every endeavour will be made to ensure you are accommodated in the same room throughout your stay, due to limited availability at time of booking, it may be necessary for you to change rooms. If applicable, you will be advised of this at check-in. You will be accommodated in a room of similar or higher standard to that originally booked.
  10. Due to limited availability at time of booking, multi-share accommodation for two or more guests may be provided in separate rooms. Every endeavour will be made to ensure this does not occur, but should this be necessary you will be advised at check-in.
  11. Bookings made through a third-party booking site are subject to that site’s terms and conditions. Please be aware these may differ from ours.
  12. During special events, or for the duration of a special offer, different terms & conditions may apply.
  13. Haka Lodge Group are not responsible for any loss or damage to property during your stay with us. If you feel something of yours has been stolen, please report it to reception and we will take you through the necessary steps to report this to the authorities.
  14. If you are caught using or stealing any other guest’s property and/or food, you will be asked immediately to leave the premises and charges may be laid against you.
  15. All non-guest visitors to Haka Lodges must make themselves known and sign-in at reception on arrival.
  16. Non-guest visitors are NOT allowed on Haka Lodge premises between 8pm-8am. Non-guests found on the premises between these times will be served with a Trespassing Notice and reported to the authorities where appropriate.

CHECK IN

  1. Check in time is 14:00. If you arrive early, we offer free luggage storage until your room is ready.
  2. Check out time is 10:00. If you fail to check out on time, you will be charged a $50 late check out fee to the credit card you checked in with.
  3. Valid ID will be required at check in. Passports, driving licenses or government issues ID will be accepted.
  4. Any voucher given when booking pre-paid accommodation (from iSite etc) must be presented at check in. Full payment will be required if you do not have a voucher.

AMENDMENTS

  1. Amendments to the date of arrival cannot be made on the day of arrival and will be treated as a same day cancellation. This is regardless of the time of booking.

NON ARRIVALS/NO SHOW

  1. We will take full payment for the first night of your booking & the rest of your reservation will be cancelled.

CANCELLATIONS

  1. For cancellations notified 48 hours or later – no charge.
  2. For cancellations within 48 hours – we will take payment for the first night of your stay.
  3. We will take full payment for the first night of your booking & the rest of your reservation will be cancelled.
  4. If you have booked through a third party site and wish to cancel, you must do so through that third party site. We cannot cancel third party bookings.

IN-HOUSE POLICIES

  1. If the number of people in one room exceeds the number of beds paid for, Haka Lodge reserve the right to request payment for the extra guests and a trespass notice may be issued for everyone involved. In this case, no refund will be given.
  2. Any damages to the room or Haka Lodge property will be charged to the credit card given on check in.
  3. We accept moderate, social alcohol consumption on Haka Lodge premises, but management reserve the right to ask overtly intoxicated guests to leave the premises and refuse them future accommodation where deemed appropriate.
  4. Alcohol may only be consumed in communal living areas, such the lounge, kitchen or outdoor deck area and we ask that most drinking be done before 10:30pm in respect of other guests.
  5. Drugs are not permitted on Haka Lodge premises.
  6. Guests who set the fire alarm off with excess use of aerosol, use of matches or smoking cigarettes, will be charged the full fire service call out fee of $1500.